For the Primary Contact – There can be only one Primary Contact for your department/agency. Changing the Primary Contact on one grant will cause the Primary Contact to be changed on all other department grants submitted under the same UserID. If you don't wish to do this, consider changing Alternate Contact information for a particular grant instead (see next paragraph). To update personal information such as Primary Contact name, address, phone numbers, e-mail address, or change password, grantees should log into their grant and at the Status screen click on "Edit Profile," which is located at the upper middle part of the screen. The page that comes up will allow you to update any personal information that has changed. Type in the updated personal information and click on Save at the bottom of the page. A note will come up reading, "Your profile has been updated. Thank You." You might think you're done at this point, but you're not! You must log out of your application for the new information to take effect. To do this, click on the "Authorized Applications" link on the upper left-hand side of the "Thank You" page, and then click on "Firefighter's Grants" on the new page so that the new information will be set and updated.

For Alternate Contacts – Alternate Contacts can differ from grant to grant if your department/agency has more than one AFG grant. To change the Alternate Contact name, or update any alternate contact personal information, grantees must log into their grant. From the Status screen, select Manage Grant from the drop-down menu in the Action field. Click on Update Alternate Contacts on the menu bar on the left side of the screen. Type in the updated personal information and click on Save and Continue at the bottom of the page. As this request changes information that is contained within the actual grant application, it is processed as a Revision Request by Grants Management staff and must be entered manually. The updated information may not appear for several weeks.

I've forgotten my UserID and/or Password. How do I find these out?
If you are the Primary Contact for your department's grant(s), and you have forgotten the UserID and/or Password, you can use the Forgot Password utility available on the login screen (the screen that appears when you click on e-grant application). Click on “FORGOT PASSWORD” and answer the two security questions, then submit your request. The screen should tell you that you successfully submitted your request and that a temporary password is being emailed to your address. Go into your email and retrieve the user ID and temporary password. If the message is not there, look in the junk mail file. If it is not in your junk mail file then your email address is not compatible with the DHS system. You will have to set up a new email account. (You may want to use the free email accounts such as yahoo, hotmail , etc.)

If you are unable to answer the security questions, or your primary contact email address has changed, you will need to follow the procedure outlined in the FAQ, “ How do I gain access to my department's previous year's application when the previous primary contact is no longer available or does not remember the username and password? ”

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Please note: This information can only be changed by authorized personnel.

Send us a letter explaining the need to change the main contact information. The letter must be on fire department letterhead and signed by the Chief of the department. To expedite this change you can fax a copy of the letter to Annette Robinson at 866-274-0942. The letter should be addressed to:

DHS/FEMA/Grant Programs Directorate
Assistance to Firefighters Grant Program
Annette Robinson - Room 5066D
Tech World Bldg - South Tower 5th Floor
500 C Street, SW
Washington, DC 20472

The following information must be included in the letter:

• Grant Number
• Previous Main Contact Person's Name
• Explanation of why access to the grant is needed
• New Contact Person's Name
• New Contact Person's Mother's Maiden Name
• Date of Birth
• E-mail Address
• Two Phone Numbers

Soon after faxing the letter to Annette Robinson you will receive an email from us with your temporary password. If you do not receive this email within two days of faxing your request, look in your Junk Mail file. The electronic emails are sometimes filtered and sent directly to junk mail.

If that does not work, go onto the web site at www.firegrantsupport.com and choose e-grant application. You will get an application sign-in screen. Click on “FORGOT PASSWORD” and answer the two security questions and submit your request. The screen should tell you that you successfully submitted your request and that a temporary password is being emailed to your address. Go into your email and retrieve the temporary password. Again, if the message is not there, look in the junk mail file if it is not in your email box.

When you click on submit and the computer tells you that you gave incorrect information you need to call Annette Robinson at (202) 786-9626.
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My bank account number is larger than 15 digits and the application has space for only 15 digits. What should I do?
Type in the first 15 digits of your bank account number.
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May I apply for more than one grant? May I request items from more than one program area?
No. Applicants may submit only one application in one of two grant program areas. Applicants may apply for any number of items or activities within one chosen program area. Below are the two grant program areas for 2005:

1. Operations and Safety Program. Eligible activities are Training, Equipment, Personal Protective Equipment, Wellness and Fitness, and Modifications to Fire Stations and Facilities.
   
   
2. Vehicle Acquisition Program. Eligible apparatus for fire departments include but are not limited to pumpers, brush/attack units, tanker/tenders, rescue vehicles, ambulances, quints, aerials, foam trucks, and fireboats. Eligible apparatus for nonaffiliated EMS organizations includes ambulances, rescues, and command vehicles, but NOT firefighting apparatus.