This information can only be changed by authorized personnel . Send us a letter explaining the need to change the main contact information. The letter must be on fire department letterhead and signed by the Chief of the department. The following information must be included in the letter:

• Grant Number
• Previous Main Contact Person's Name
• Explanation of why access to the grant is needed
• New Contact Person's Name
• New Contact Person's Mother's Maiden Name
• Date of Birth
• E-mail Address
• Two Phone Numbers

To expedite the change to the Primary Contact's Email Address, fax the letter to the attention the Password Control Officer at 1-866-274-0942. If you do not have a fax, the letter should be mailed to the following address:

DHS/FEMA/Grant Programs Directorate
Assistance to Firefighters Program Office
Tech World Building – South Tower 5 th Floor
500 C Street SW
Washington , DC 20472
ATTN: Password Control Officer

A mailed letter will take over two weeks to process. However, soon after faxing the letter to the Password Control Officer, you will receive an email from us with your temporary password. If you do not receive this email within two days of faxing your request: Look in your Junk Mail file. The electronic emails are sometimes filtered and sent directly to junk mail.

If that does not work, go onto the web site at www.firegrantsupport.com and choose e-grant application < https://portal.fema.gov/famsVu/dynamic/firegrant.html >. You
will get an application sign-in screen. Click on "FORGOT PASSWORD" and answer the two security questions; then, submit your request. The screen should
tell you that you successfully submitted your request and that a temporary password is being emailed to your address. Go into your email and retrieve the temporary password. Again, if the message is not in your email, look in the junk mail file. If you click on submit and the computer tells you that you gave incorrect information, you should call Annette Robinson at (202) 786-9626.
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I haven't received any emails from the program, what should I do?
There are many reasons why you may not have received any emails from the AFG system. Some email services such as Hotmail, Yahoo, SBCGlobal or MSN have a tendency to place emails from us ( dhs.gov ) in the Junk Mail folder of the email program. You can remedy this problem by allowing our email addresses to be accepted by your email provider/program. Different programs have different procedures, so check with your email provider for details on how to allow email addresses. The email address always has a dhs.gov extension. The following email addresses should be allowed:

eops@dhs.gov
afg@dhs.gov
firegrants@dhs.gov

Other email programs that are within a local government or state government, for example, joe.smith@skokie.il.us or pinky@parkland.cc.ca.us , have a tendency to block dhs.gov emails entirely. If your email is a .us account, please speak with your email provider or your systems administrator and request that they allow emails with the dhs.gov extension or tell them to allow emails from the following addresses:

eops@dhs.gov
afg@dhs.gov
firegrants@dhs.gov
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I've had problems with my email account, and I think I may have missed some emails from the AFG program.
Copies of emails that have been sent to you by the AFG system are stored in your online E-grant Mail Center . You can logon to the online E-grant system, and click on the " Mail Center " link on the status page. There is a link to view "Old Messages" in addition to the ability to view new messages.
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