Please note: This information can only be changed by authorized personnel.

Send a letter explaining the reason the main contact information needs to be changed. The letter must be on fire department letterhead and signed by the Chief of the department. To expedite this change, fax the letter to the attention of the Password Control Officer at 866-274-0942. The letter should be addressed to:

U.S. Department of Homeland Security/FEMA
Assistance to Firefighters Program Office
5th Fl. Tech World Bldg
800 K Street, NW
Washington, DC 20472-3620

ATTN: Password Control Officer

The following information must be included in the letter:

• Grant number
• Previous main contact person's name
• Explanation of why access to the grant is needed
• New contact person's name
• New contact person's mother's maiden name
• Date of birth
• Email address
• Two phone numbers

Soon after faxing the letter to the Password Control Officer you will receive an email from us with your temporary password. If you do not receive this email within two days of faxing your request, look in your Junk Mail folder. The electronic emails are sometimes filtered and sent directly to junk mail.

If that does not work, go onto the web site at www.firegrantsupport.com and click e-grant application. This takes you to an application log-in screen. Click on “FORGOT PASSWORD” and answer the two security questions; then submit your request. The screen should tell you that you successfully submitted your request and that a temporary password is being emailed to your address. Log in to your email and retrieve the temporary password. Again, if the message is not in your inbox, look in the junk mail folder.
If you click submit and the computer states that you gave incorrect information, you need to call Ms. Robinson at (202) 786-9626.
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I haven't received any emails from the program, what should I do?
There are many reasons why you may not have received any emails from the AFG Program Office. Some email services such as Hotmail, Yahoo, SBC Global or MSN have a tendency to place emails from us (dhs.gov) in the Junk Mail folder of the email program. You can remedy this problem by designating our email addresses to be accepted by your email provider/program. Different programs have different procedures, so check with your email provider for details on how to allow email addresses. The email address always has a dhs.gov extension. The following email addresses should be designated as accepted senders:

eops@dhs.gov
afg@dhs.gov
firegrants@dhs.gov

Other email programs that are within a local government or state government, for example, joe.smith@skokie.il.us or pinky@parkland.cc.ca.us, have a tendency to block dhs.gov emails entirely. If your email is a .us account, please speak with your email provider or your systems administrator and request that they allow emails with the dhs.gov extension or tell them to allow emails from the following addresses: